My 91 year old mother, who lives in an independent apartment at a local senior community, fell and broke her hip recently. Once she left rehab, she needed more help than respite care could provide. Since we had never, been through this before, you can imagine our range of emotions. After calling Nick and Rachel, we immediately felt the load had been lifted off our shoulders! They put us at ease and patiently answered our many questions. We then met with Nick and Tracey, the Senior Care consultant. What struck me straightaway was their utmost respect for my mother, genuine concern for her and her care, and knowledge. They even went the extra mile to have my mother's caregivers train with her physical therapist so they would understand her hip precautions! Nick also pointed out that my mother's long term health care policy would help with her costs and directed me to ask the right questions when I spoke with her provider. Rachel and her wonderful team handled the claims paperwork, which made the process so easy for us. After dealing with this long term care provider by myself for my father a few years ago, I cannot emphasize enough how much I appreciate the help. Speaking of help, the caregivers Tracey paired with my mother are literally angels on earth! Their patience, understanding, attentiveness, and quality of care are truly exceptional!! Even when they had to miss a day (which was very rarely), the substitute caregivers were just as wonderful.Tracey alaways came to introduce them to my mother and made sure my mother was comfortable with them. Throughout this entire process, Tracey popped in occasionally to check in with my mother to see if everything was going to her liking. The communication network among the office staff and caregivers with my mother and me has been absolutely amazing! After nearly four months of their compassionate assistance, my mother is now once again living independently in her apartment. It is a bittersweet victory for her because although independence was always her goal, she misses the companionship of the dear caregivers who have become family! We also know they played a huge part in my mother becoming independent again. We can never thank them, the staff, Tracey, Rachel, and Nick for all they have done for us!!! They have been such a blessing and it is a great comfort knowing they are there for us whenever we need them. We, too, would highly recommend Amada Senior Care to everyone!!
I didn't know what to do until I called Amada Senior Care. My brother had moderate dementia and needed help with getting to and from doctor's appointments and general daily activities. Nick and Rachel helped us understand the services their team offers and other resources. We needed immediate help but were unsure about how to pay for it. Nick and Rachel walked us through the possibility of Veteran's benefits for home care. We were very pleased with their knowledge, patience and ability to match our brother with an excellent caregiver. We highly recommend them.
My mom had a long-term care insurance policy, and she was having trouble getting it turned on so she could get care. Nick and Rachel helped us activate it and they handled all the claims paperwork going forward. What I found out very quickly is that a lot of companies SAY they take or deal with long-term care insurance, but they don't have the knowledge, expertise and software to manage claims the way Amada does. Thank you guys for everything!